The Complexities of Digital Transformation in Legislative Bodies: A User-Centric Approach
Written on June, 2022
Digital transformation within legislative bodies is often seen as a straightforward implementation of technology to modernise existing processes. However, the reality is far more nuanced, requiring a delicate balance between technological innovation and user-centricity. This essay aims to critically assess the complexities of digital transformation in legislative environments, taking into account the unique challenges posed by varying needs and the inherent inertia often present in these institutions.