Overcoming Challenges to Foster Digital Resilience: The Pathway for the National Assembly of Pakistan
About the National Assembly of Pakistan | Written on September, 2022
Introduction
The unfolding digital revolution brings significant benefits, such as improved efficiency, greater transparency, and enhanced public service delivery. However, the journey towards a digital future is fraught with challenges. The digital transformation case of the National Assembly of Pakistan provides an insightful perspective into these challenges and potential solutions. This discussion dissects the current state of digitisation in the Pakistani legislature, the barriers faced, and the potential benefits digitisation could bring in the face of adverse circumstances.
Environmental Challenges and the Importance of Digitisation
Pakistan, like many developing nations, faces significant environmental challenges, notably heavy flooding and rains, which have dislocated millions and caused substantial damage. These circumstances highlight the need for digital transformation. With members of the National Assembly unable to convene physically due to the destruction of infrastructure, the ability to conduct sessions virtually becomes crucial. Digital tools could facilitate continuity of legislative proceedings during emergencies, and help save resources that would otherwise be spent on physical attendance.
However, implementing digital transformation in such adverse conditions presents its own challenges. The level of readiness to hold virtual meetings seems to vary, despite the country having experienced the utility of remote connectivity during the COVID-19 pandemic. The willingness to embrace digital tools and processes is vital, as is the technological capacity to accommodate all members virtually.
Political Will and Digital Transformation
Political stability will play significant roles in the success of digitisation. In Pakistan, government changes often result in fluctuating levels of commitment to digital transformation. As discussed in the transcription, digitisation efforts, such as the establishment of IT wings, software updates, procurement of digital equipment, and free Wi-Fi, were undertaken by a previous government. However, the succeeding regime did not uphold these initiatives, leaving valuable assets unused and wasted.
The transcription suggests a need for policy continuity and the development of systems that can withstand regime changes. If there is a genuine political commitment to digitalisation, the investments made towards this effort will be prioritised, irrespective of political shifts.
Capacity Building and Change Management
Beyond political will, the digital transformation process requires capacity building and change management. Even with the best technological tools, effective use and adoption depend on user training and acceptance. For example, if staff prefer hard copies and are not comfortable with digital tools, it becomes a barrier to digital transformation.
Training people to use these new tools is an integral part of the transformation process. Similarly, a supportive environment is essential to encourage the adoption of digital practices over traditional methods. A forced change may result in resistance, but when people naturally adapt to new technologies, the shift becomes smoother and more effective.
Conclusion
This case of the National Assembly of Pakistan demonstrates that while digital transformation presents promising solutions to administrative and legislative challenges, its success hinges on various factors, such as environmental conditions, political will, and capacity building. It underscores the need for policy continuity across regimes, a proactive stance in leveraging digital tools during crises, and the importance of equipping people with necessary digital skills. It is clear that digital transformation in government requires more than just a technological upgrade; it calls for a holistic approach that addresses technological, political, and human factors. It is through a balanced focus on these elements that a truly digitised and resilient National Assembly can emerge.