Navigating the Complexity of System Integration in Parliamentary Contexts: A Multi-Stakeholder Approach
Written on September, 2023
The challenge of system integration in parliamentary contexts poses a unique set of considerations, not just from a technological perspective but also socio-politically. At the heart of this challenge lies the concept of User Experience (UX), which has evolved as a critical parameter for assessing system efficacy. To create a seamless, integrated experience across disparate systems, it's imperative to analyse the intricacies of the user journey, the organisational structure that influences system design, and the myriad stakeholders involved. This essay aims to dissect these factors in depth, shedding light on effective strategies for harmonising business processes and mitigating system mismatches.