Digital Transformation and the Path to a Digital-Ready Legislature
Written on January, 2022
Digital transformation is more than just the incorporation of technology; it is an operational overhaul designed to leverage contemporary communication channels and consumer feedback to optimise service delivery. The focus of this essay is the notion of a digital-ready legislature—an embodiment of the legislative bodies' adaptation to digital transformation. The subsequent analysis will explore the potential benefits, challenges, and the practicality of such a transformation.
The Essence of Digital Transformation
Successful digital transformations within various industries have revolutionised traditional business models not by modifying the core product or service, but by innovating how these are delivered. Companies, for instance, use digital platforms to deliver entertainment content, the same as traditional brick-and-mortar stores. However, the way it uses customer data to personalise the experience fundamentally transforms the service delivery process. This transformation does not hinge on the content but the delivery method, utilising technology to gather and apply customer feedback effectively.