A User Experience Approach in the Digital Transformation of Legislative Institution: A Case Study of the Federal Senate of Brazil
About the Senado Federal of Brazil. Written on March, 2021
Amidst the rapid digitisation of various sectors, governmental institutions are also increasingly recognising the importance of integrating digital strategies to streamline their operations and improve public accessibility. In particular, the Federal Senate of Brazil stands as an emblematic case of the potential of digital transformation to bolster citizen engagement and enhance transparency in the legislative process. This essay provides an analytical exploration of the significant role of user experience in the digital transformation of legislative processes, with a focus on the Federal Senate of Brazil.