A Detailed Study of the Digital Transformation Journey of De Nationale Assemblée of Suriname
A Detailed Study of the Digital Transformation Journey of De Nationale Assemblée of Suriname
About the Nationale Assemblée of Suriname | Written on September, 2022
Introduction
Digital transformation has become a crucial aspect of every industry, including governmental bodies like Parliaments. This essay examines the experiences of De Nationale Assemblée (DNA) of Suriname during their journey of digital transformation. DNA faced a myriad of challenges during this transition, including cultural diversity, complex legislative procedures, and resistance from the existing staff. However, they also seized unique opportunities, such as the global shift towards remote working caused by the pandemic, to further their digital modernisation efforts.
The Challenges of Modernisation
One of the primary difficulties encountered by DNA during their digitalisation was understanding and defining various processes. This challenge arises when existing systems are replaced or upgraded, requiring the institution to re-evaluate long-standing procedures and ways of working. An example of this complexity was observed in managing the leave of absence for different categories of employees. The varying rules applicable to each employee type necessitated the use of distinct applications instead of a universal one.
The transformation efforts were further complicated by the existing traditions, particularly in how legislation was processed and archived. In Suriname's diverse and multilingual society, Parliament members often use their native language for communication, creating a challenge for standard voice-to-speech or speech-to-text applications during archiving. While the institution is exploring automated solutions, manual intervention remains necessary for accurate documentation.
State of Laws in Suriname: Paper to Digital
The status of law documentation in Suriname is in a state of transition. Laws initially exist as paper documents that need to be signed by the President to become effective. These documents are then scanned and digitally archived to make them accessible for the public and other stakeholders. However, the process of creating laws is still predominantly non-digital, with the final product needing to be physically printed and signed before it becomes legally effective. This is due to the lack of provision in Surinamese law for digital creation and validation of legislation.
Overcoming Resistance to Change
Resistance to change, especially from users unaccustomed to the new systems, posed a significant hurdle in the digital transformation process. In DNA's case, the transition was implemented with force, with strong backing from the management. For instance, during a previous chair's tenure, members were required to work digitally and were prohibited from using paper in meetings. The transition was not a smooth one and was met with resistance, mainly because the individuals at the helm, like the chairperson, often have personal preferences that may conflict with the new systems.
The Pandemic as a Catalyst for Change
Interestingly, the pandemic proved to be a boon for DNA's digital transformation efforts. It compelled members to adapt to digital platforms for remote work and virtual meetings, thereby accelerating the use of digital systems. This unexpected turn of events facilitated members' familiarisation with the systems, thereby providing the momentum for a more robust integration of the systems.
Conclusion
The digital transformation journey of De Nationale Assemblée of Suriname offers valuable insights into the complexities of modernisation within traditional governmental structures. The institution's experiences highlight the need for a meticulous approach to defining processes, managing resistance to change, and optimising the benefits of unforeseen catalysts like a global pandemic. Despite the numerous challenges, the journey reaffirms the inevitability of digital transformation and the importance of persevering to harness its benefits. The road ahead is indeed challenging, but the progress made so far is a testament to the possibilities that lie within this digital revolution.